Red Rock, TX

Upon my arrival in Red Rock I performed the 6 month check up on one heat pump system. I found everything to be operating properly in both the performance and safety aspects of the system. Spoke with the customer about Solaris and surge protection. They plan to be moving but would like to look at the options for the surge protection.

Upon my arrival in Red Rock I spoke with the customer about their concerns with the system having a rattling noise. When I turned the system on I was not hearing any noise coming from the system. I pulled the air movement system and found that one of the screws had fallen out due to rust. I rescued what I believe could have been making the noise and also removed pieces of rust from the air movement system. I spoke with the customer about the significant amount of rust and they have agreed to move forward with replacing the blower wheel, squirrel cage and the mounting system. I will have to get parts orders for this repair and a return schedule. Customer put 10% down today for the repair.

Upon my arrival in Red Rock I performed the fall evaluation on one furnace system. I found that everything is operating properly at this time.

Upon my arrival in Red Rock I performed the fall evaluation on one heat pump system. I found the system is operating properly at this time but is in need of a chemical cleaning performed on the air movement system. I spoke with the customer about their different options for repair and he would like them emailed over so he can look them over with his wife.

Upon my arrival in Red Rock I found the system was presenting error code EL OC. I performed a diagnostics on the system and found that the main control circuit board is faulted causing the system to present the code. I spoke with the customer about the different options for repair and she chose to go with HE20B. Parts will have to be ordered and return visit scheduled.

Today I arrived in Red Rock and met with the homeowner. Concerned that the upstairs unit wasn’t working and it would display code EL. The unit has been shut off since then and has no error codes on at this time. I tested the unit and heating mode and brought the demand to 100% I verified the system operating pressures, I verified the system is clean inside and outside, at this time, no issues found, and there were no error codes stored on the indoor controller. Customer is going to leave the unit on an operation when it goes into alarm again she will leave it on instead of turning it off at that point, she’ll call us back out.

Upon my arrival in Red Rock I performed the fall evaluation on one heat pump system. Found that everything is operating within manufacture specifications at this time. While performing the evaluation I checked the filters and the filter door on one of them fell off striking the wall leaving a small cut in the sheet rock. We will need to schedule a time for Bobby to come out and repair the small cut in the sheet rock.

Upon my arrival in Red Rock I performed the fall evaluation on one straight electric heat system. Found that everything is operating properly at this time.

Upon my arrival in Red Rock I performed the fall evaluation on the 2 head mini split system. Found that everything is operating properly at this time. Both air handler units are still dirty and recommend having a chemical cleaning performed on them. Customer did not wish to go any options at this time. Next time we come out for the eval Tom would like some donuts and coffee.

Today I arrived in Red Rock and met with the customer. Upon arrival home was 65 degrees.. C/s system hasn’t been working, noticed it 2 months ago and it wasn’t cooling the home it’s been off since. I investigated customers concern and I began by verifying auxiliary heating system operation and that it’s safe. I then turned on and tested the heat pump and found it performing well. At this time I spoke with the customer and we agreed to complete the evaluation today as well. I flushed the indoor water removal system and treated it. I also washed the outdoor system and treated the electrical cabinet with insecticide. Moving forward today I have not noticed any issues with the customers unit, I completed the heating evaluation and also verified all is proper at this time. Upon departure left system in heating mode set for 72 currently 68.

Upon my I arrival in Red Rock, I proceeded to check the system. Found that the breaker inside the air handler had tripped. I turned the breaker off and verified that there were no lose or bare wires. Once this was confirmed I flipped the breaker back on a checked the systems operations in heating and cooling. Found that the system was operating properly in both functions. I let the customer know what I had found and that I did not find anything else wrong with the system at this time.

Upon my arrival in Red Rock i performed a heat evaluation on the heat pump system. Found that everything is operating properly at this time. During the evaluation I did notice some bacterial build up inside the air handler. I spoke with the customer about Reme halo. They would like the options emailed over so they can discuss if this is something they want to move forward with.

Upon my arrival in Red Rock, I found that the indoor air movement system was faulted causing the system to not move air across the emergency heat strips and shut the system down on high limit. I spoke with the customer about her different options for repair and she chose to go with HC6A. I installed an aftermarket Azure motor on the system the tested its operations. Found that everything is operating properly at this time.

WO-TNFR397172

Upon my arrival I performed the heating evaluation on the heat pump system. Found that everything is operating within manufacture specifications at this time. During the evaluation I noticed that the Reme halo was not functioning properly. I spoke with Daryl and we will be honoring the 1 year install warranty on the Reme halo. We will need to schedule a rerun date to replace the Reme halo.

Upon my arrival I performed the heating evaluation on the furnace system. Found that everything is operating within manufacture specifications at this time.

Upon my arrival I performed the heating evaluation on the heat pump system. Found that everything is operating within manufacture specifications at this time.

upon my arrival I spoke with the customer the concerns they had with the HVAC system. While performing the diagnostics I found that the inline fuse was blown. I then installed my fuse popper and proceeded to locate where the fault was within the system. I found that the voltage distribution system on the outdoor unit was faulted causing the fuse to pop. I spoke with the customer about his different options for repair and also went over a cleaning that is recommended. Customer chose HD4D for the faulted distribution system and HK12B for the cleaning on the heat transfer media coil. I performed the HD4D repair today, installed new voltage distribution system, new voltage enhancement system, performance enhancement system, redid wire terminals, chemically washed the condenser, installed new inline fuse at the air handler them tested the system. Found everything within the repair operating properly at this time. Did not get and accurate reading on pressures due to the restrictions on the h

Upon my arrival I looked into the concerns the customer was having with the HVAC system freezing at the condenser. I spoke to the customer over the phone on how of this has happened and he stated it’s happened a few times the last month or two. When I was performing the diagnostics the system was operating properly, had good air flow and the pressures were within manufacture specifications. With what the customer was explained it leads me to believe that the main control board on the furnace is faulted sending a call for cool to the condenser but not closing the relay for the air movement system. Will be getting part information on the main control board and scheduling a return to perform the repair.

Upon my arrival in Red Rock I found that the water removal system was very clogged. I checked further into the system and found that heat transfer media system and the return air are both very dirty. I spoke with the customer about her different options for repair and she would like them emailed over so she can review them and also wants the finance link emailed as well. I also spoke with the customer about our maintenance program. She will be working on filling out the financing for her repair this evening and I will follow up tomorrow morning.

Today, I arrived in Red Rock, TX and met with the client. When I evaluated the HVAC system, I discovered that the indoor heat exchanger is leaking refrigerant. Moving forward, the customer opted for a repair, scheduled for tomorrow afternoon. The customer paid the service fee along with a 10% deposit. They were informed that we will provide a call mid-morning with an expected arrival time for the repair.

Upon my arrival in Red Rock I spoke with the customer about what all I would be doing on the maintenance today. At the indoor air handler I found that the heat transfer media coil is dirty, the air movement system is dirty, the water removal system has back fall causing it to not drain properly and the auxiliary heating system is very rusted on the electrical components and is getting moisture on it due to the system being dirty and building up a significant amount of condensation inside the air handler. I then moved the outdoor condenser and checked all of its operations. Everything is operating properly at this time. I spoke with the customer about the cleanings that are recommended and the what I found on the auxiliary heating system. I explained to the customer that the condensation is due to how dirty the system is and this caused the auxiliary heating system to gather moisture and build rust.

Upon my arrival in Red Rock I performed the cooling evaluation, during the evaluation I found that the indoor voltage enhancement system was low, the outdoor voltage enhancement was bad, and the voltage distribution system was chard/pitted. I spoke with the customer and went over his different options for repair. He chose to go with HN13E and I informed him that I could take the one year safety inspection and replace it with the indoor voltage enhancement system repair. On the outdoor condenser I replaced the voltage enhancement systems on both the exhaust removal system and the refrigerant circulation system, installed new voltage distribution system, new performance enhancement system, redid all wire terminals, chemically washed the coil, tested the system and found it to be operating properly at this time. I moved to the indoor system and replaced the voltage enhancement system and tested the system again. System is operating properly at this time.

Performed the cooling evaluation in Paige and found everything operating properly at this time. Customer would like to have his evaluations moved to where he is getting the heating in November and the cooling in April. He understands he will have to renew earlier then he normally does to get the evaluations moved around.

Upon my arrival in Red Rock I found that the exhaust removal system is faulted over amping. System is an old R22 system I recommended the customer not put to much money into the older system and consider upgrading the equipment with something newer and with a warranty. Customer would like for a comfort specialist to come out on Monday and quote a new system. Will need to bring some window units when we come out to give the quotes. System is completely down but customer does not want to sink any money into it given its age. I tried cooling the exhaust removal system down with a water hose so the could try to keep cool over the weekend but the motor is to far gone.